Michael takes a customer service call about the watermark while the office listens.

Michael sends Jim and Andy to Dunmore High School to handle the prom invitation crisis.

Michael plans a press conference with a client to control the story and apologize publicly.

Creed calls the paper mill to find a scapegoat for the watermark error.

Kelly tries to train the accountants in customer service, but they struggle and joke around.

Jim and Andy drive to the high school, discussing music and Andy's girlfriend.

Andy realizes his girlfriend is a high school student, ruining his day.

Angela fails to sincerely apologize to a customer, while Oscar and Kevin handle calls.

Michael's press conference backfires when the client refuses his apology and demands his resignation.

Andy obsesses over who the student was talking to at her locker.

Jim and Andy meet the school principal, who is angry about the watermark and demands action.

Barbara Allen demands Michael resign, leading to a heated argument.

Michael worries the scandal will escalate, but Pam reassures him it will blow over.

Michael records an apology video, refusing to resign and blaming others.

Creed passes a farewell card for Debbie Brown, pocketing the money.

Jim cajoles Andy into singing to cheer him up in the car.

Dwight comes to work imitating Jim as revenge for a prank.