S03E21 · SCENE 1/17 · 00:09
Product Recall · Dunder Mifflin Office
Michael Handles Customer Call

Michael takes a customer service call about the watermark while the office listens.

00:09→02:02
in the episode · 1m 53s · S03E21
Michael Handles Customer Call

What happens

00:09–02:02

Michael is on the phone with a customer, apologizing and explaining the recall. He then declares a crisis and forms the Crisis Management Squad, assigning tasks and blaming Creed.

WhereDunder Mifflin Office
DriverMichael
Positionact1 · setup
ThreadWatermark Crisis

Key lines

from this scene
00:41

‫of a beloved cartoon duck ‫performing unspeakable acts ‫upon a certain cartoon mouse ‫that a lot of people like.

00:53

‫Everybody in here, "STAT."

01:28

‫Because of you, the entire ‫company is in jeopardy.

01:37

‫And of course, the one year ‫I blow it off, this happens.

More quotes on the The Office Wiki →

Scene DNA

weights 0–1
chaotic0.6
escalation0.5
absurd0.4
lie0.3
scheme0.2
rapid back and forth

Beats

00:27Michael announces the crisis over the obscene watermark.
01:44Michael puts accounting on customer service duty.

Scene in the episode

00:09–02:02
A · Watermark Crisis
B · Andy's High School Shock
C · Creed Frames Debbie
D · Dwight's Jim Impersonation

Clips from this episode

fan uploads · YouTube · matched by frame
Includes this scene · Jim Threatens Dwight With A Full Disadulation - The Office US · The Office
What Happens When the Women Leave - The Office US · The Office
I Feel Uncomfortable Wearing the Dress - The Office US · The Office

Who's in it

MS
Michael Scott152 episodes · drives 1262 scenes
JH
Jim Halpert184 episodes · drives 443 scenes
PB
Pam Beesly184 episodes · drives 289 scenes
DS
Dwight Schrute184 episodes · drives 491 scenes
CB
Creed Bratton184 episodes · drives 9 scenes
KK
Kelly Kapoor159 episodes · drives 26 scenes
OM
Oscar Martinez173 episodes · drives 47 scenes
KM
Kevin Malone184 episodes · drives 56 scenes
AM
Angela Martin184 episodes · drives 78 scenes

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